SNAC Returns & Exchanges Policy

Returns & Exchanges Policy

We want you to love your gear. If something doesn’t work out, we’re happy to help—within the guidelines below.

Eligibility for Returns & Exchanges

Items may be returned or exchanged within 30 days of purchase. Items must be unused, unworn, unwashed, and in original condition. Original tags, packaging, and accessories must be included. Proof of purchase is required (receipt, order confirmation, or gift receipt)

In-Store Purchases

In-store purchases may be returned or exchanged in person only. Refunds will be issued to the original form of payment. If the original payment method is unavailable, store credit may be issued at our discretion

Online Purchases

Online orders may be returned by mail within 30 days of delivery. Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages

Exchanges: If you’re exchanging an item, you cover the cost to ship the item back to us. We cover the shipping cost to send the replacement item back to you (within the continental U.S.). Exchanges are processed once the original item is received and inspected.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged: Used, worn, or altered items, Clearance or final sale items, Gift Cards, Safety equipment including helmets, harnesses, avalanche gear, etc.

Condition & Inspection

All returns are inspected upon receipt. Items that show signs of use, wear, damage, or missing components may be:

Returned to the customer at their expense, or

Subject to a partial refund at our discretion

Refund Timing

Refunds are typically processed within 3–5 business days after the return is approved

Your bank or card issuer may take additional time to post the refund

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery so we can make it right as quickly as possible.

Questions? We’re always happy to help. Reach out to us anytime:

📧 snac@snacattack.com

📞 (209) 795-9310